Easyclick account for a customer's contact person is created automatically directly after registration of the customer thanks to default option Create an Easyclick account. The function for entering requests through Customer Desk Easyclick requests will be enabled, i.e. double-clicking on the C-Monitor client icon will open a simple form to enter a new request.
If you did not choose to create an Easyclick account automatically at creation of new customer, you may create the Easyclick account additionally. The account is created by pressing the button 'Add' at Admin zone -> Users -> Customer accounts where in the section Account type select Easyclick account. An Easyclick account may be created by a maintainer or an operator.
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Links
[1] https://www.customermonitor.eu/sites/default/files/easyclick1.png
[2] https://www.customermonitor.eu/sites/default/files/easyclick2.png