Update History

E.g., 08/21/2019
E.g., 08/21/2019

New version CUSTOMER MONITOR 2.9

We give in to attention another new features regarding to CDESK (Service Desk, CRM), you can find them here.

Main Features

CMDB, new paid module - registration of any objects into database, their properties, and linkability to changes in the past

EventAnalyser Servernew paid module - module allowing central collection of events from MS Windows, and makes their contents in readable form. It also provides filtering, confirmation of events and statistical outputs of them. The optional EventAnalyser Server functionality and C-EventAnalyser client is a free part of the C-Monitor client.


New features

Support for custom icons in the taskbar instead of C - instead of the classic C-Monitor icons, we allow you to display custom icons

Added HTTP communication via SMTP - the new version of C-Monitor client can be set up purely outgoing communication via the HTTP protocol, thus avoiding the post office protocol.


  • new conditions serving to monitor the increase or decrease in value
  • support for new installations for monitoring temperature and humidity, by HW group
  • extension of supported protocols SNMPv2 and SNMPv3
  • new notifications for status of "Unknown"
  • remaining validity of SSL certificate


  • we have added support for direct backup to SFTP repository
  • it came to an acceleration of ZIP compression thanks to a new algorithm for optimal use of CPU power
  • we have added an option to disable the control of repeated reading  to reduce time of backup

All Windows Settings - feature that allows you to view all settings of your operating system with a simple search using keyphrases

Optional initial overview​ - now you can change the layout and contents of the initial overview, so you have all the needed information

MS Outlook 2013 and 2016 - loading of the configuration information.


Changes and Updates

Clarification of global settings - global settings are available under an administrator account, we divided them into logical units by modules and added advanced options.

Zones in separate menu items – for easier orientation and the work was divided in zones, in CM IT Monitoring, in two separate menus

Filter PCs by date of purchase - the possibility of enhanced filtering of computers in basic overview


Bug fixes

  • Watches - Differentiation of status results of any condition and limit (for vector variables)



Major upgrade to new CM version 2.7

Main features

> CUSTOMER MONITOR (server) - new functions

New features
> CDESK - new functions

> C-MONITOR  WIN client - new functions

Changes and Updates

> CDESK - Changes and improvements

Bug fixes


Important upgrade to new version 2.6

Major new functions

New functions

> COMMON new functions

> CUSTOMER DESK - new functions

> CM PORTAL - new technical functions

> C-MONITOR client - new functions

Changes and updates

> COMMON changes and updates

> CUSTOMER DESK - changes and updates

> CM PORTAL - changes and updates in technical functions

> C-MONITOR - changes and updates in technical functions


> Fixes of critical bugs

  • FTP backups performed in the binary mode through C-BackupPlus up to version 2.5.345.0 (all versions of C-Backups within the C-MSetup packages up to 2.5.574.0) may be faulty. All it takes to fix this is to update by the package C-MSetup 2.6.628.0 and run a new backup.
  • There's been an incorrect dividing of licensed and non-licensed software in the CM server version c2.5-n325. The bug is fixed by CM Server upgrade to version 2.6.-n348, by our support's intervention and finally by  receiving a new full Descript into the CM Server.
  • occupying the memory and in Watch in the condition Process usage.
  • Descript - oprava inštalačného dátumu MS Office uvádzaného v Zóne OS a Office info kde bol ako dátum inštalácie MS Office udávaný dátum poslednej aktualizácie MS Office. (v SW audite bol v poriadku)
  • Descript - fix of the MS Office installation date stated in the OS Zone and Office info, where there's been stated, as the MS Office installation date, the date of the last MS Office update. (it was correct in the SW audit).

> Corrections to event bugs

  • Elimination of false warnings of SMART errors from Lenovo laptops. The manufacturer has incorrectly filled the parameter "[197] [197] Current pending sector count" for Seagate drives assembled during the production.