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Admin zone

Main menu

Customers

Computers

Audit SW and HW inventory

Users

My profile

Customer accounts

User history

Admin tools

Installations and scripts

PC Maintenance

C-Monitor client

Setting C-Monitor on a PC

Schedules and task status

Watches - settings

C-Monitor client update

Versions

Licenses

Files downloaded from computers

Communication

Requests sent from CM

Messages received to CM

Remote access

Sent SMS and Emails

Externé programy

Parameters of ext programs

Schedules of ext programs

Archive

Zones of deleted computers

Deleted computers

Deleted customers

Archive of backups and images

Parametre

Settings of errors

In this section are described all parts of the menu, which appears in the section Admin zone on CM portal. The section Admin Zone serves to registration of new customers, management of registered computers, management of C-Monitor client's licenses, it contains logs from operator activities on the CM portal, and also serves to remote settings and maintenance of devices registered on CM portal.

Main menu

Customers

The section customers contains a list of all customers registered on the CM portal, with a view of operators assigned to solve these customers' requests. Registration of every new customer is also done here.

View of list of customer with assigned operators and number of PC registered on CM portal

Image: Zobrazenie zoznamu zákazníkov s priradenými operátormi a počtom registrovaných PC na CM portáli

After entering a customer's detail you have an option to change his contact information, technical settings, C-Desk settings and many others by switching between the tabs displayed on the following image.

View of customer's detail with various setting options

Image: Zobrazenie detailu zákazníka s rôznymi možnosťami nastavenia

Read more information in the section creation of customer.

 

Computers

The section computers contains a list of all computers registered on CM portal with basic information about the computer's user, type of C-Monitor license and time when the PC was online.

View of list of computers registered on the CM portal

Image: Zobrazenie zoznamu počítačov registrovaných na CM portáli

After entering a concrete computer's detail, you have an option to change general settings for this computer, settings for evaluation of zones on this PC, as well as C-Monitor client settings by switching between the tabs displayed on the following image.

View of a concrete PC's detail with various settings options

Image: Zobrazenie detailu konkrétneho PC s rôznymi možnosťami nastavenia
 
Audit SW a HW inventory

This section contains a list of all computers and their installed software for a concrete customer, here you can enter validity of warranty for separate devices, record licenses and pair them with devices, which require them.

List of customers in Audit SW and HW inventory

Image: Zoznam zákazníkov v Audit SW a evidencia HW

Here you can also view the network topology and a list of printers.

View of a concrete customer's detail in Audit SW and HW inventory

Image: Zobrazenie detailu konkrétneho zákazníka v Audit SW a evidencia HW

Read more information in sections Software audit, lists of software a Hardware inventory

 

Users

My profile

My profile, global settings is only accessible for a maintainer account, thanks to the upper tabs you can pre-define individual settings, which will become the cornerstone for settings of all customers and operators.

View of maintainer's profile settings and global settings

Image: Zobrazenie nastavenia profilu správcu a globálnych nastavení

My profile is accessible for an operator or customer account, here you can change and customize settings for just your account.

View of an operator account settings

Image: Zobrazenie nastavenia konta operátora
Customer accounts

This section contains a list of all customer accounts that are registered in the CM portal.

View of the list of customer accounts

Image: Zobrazenie zoznamu zákazníckych kont

In a concrete customer's detail, you can change his basic information, authorizations, access to supplies and also his assignment to customers.

Settings of customer account

Image: Nastavenie zákazníckeho konta

Read more information in the section Customer account.

User history

The section user history gives you an option to view history, login/logout time etc., for any account registered in the CM portal.

List of registered users

Image: Zoznam registrovaných používateľov

Logs from an account's activity

Image: Logy z činnosti pre konkrétne konto

Admin tools

Installations and scripts

In this section you can perform remote installations thanks to the CM portal.

Vstup do časti Inštalácie a skripty

Image: Vstup do časti Inštalácie a skripty

Read more information in the section Remote installations and scripts.

PC Maintenance

In this section you can remotely maintain a PC. You may turn it on/off, restart it, watch its eventlog, as well as manage its processes and services.

CM Remote Services

Image: CM Remote Services

Read more information in the section PC Maintenance.

C-Monitor client

Setting C-Monitor on a PC

In this section you have an option to change C-Monitor client settings of a computer by selecting it from the list.

Setting C-Monitor client on a PC - view of the list of PC with installed C-Monitor client

Image: Nastavenie C-Monitor klienta na PC - zobrazenie zoznamu PC s nainštalovaným C-Monitor klientom

Detail of C-Monitor client settings of a concrete PC

Image: Detail nastavenia C-Monitor klienta na konkrétnom PC
Schedules and task status

In this section you can launch, add and remove, as well as edit regular tasks in the C-Monitor client of a concrete PC. It also contains a list of currently running and pending tasks, and also a list of completed tasks with their result.

List of computers in the section schedules and task status

Image: Zoznam počítačov v časti rozvrhy a stavy uloh

View of timetable of scheduled tasks with an option to display running and pending tasks and performed tasks

Image: Zobrazenie rozvrhu naplánovaných úloh s možnosťou zobraziť bežiace a čakajúce úlohy a vykonané úlohy

Read more information in sections Scheduling of tasks and Status of scheduled tasks.

Watches - settings

This setion allows you to edit actions and settings of parameters for evaluation of watches through the CM portal.

List of watches with a view of status of parameters, which they're evaluating

Image: Zoznam watchov aj so zobrazením stavu parametrov ktoré vyhodnocujú

Detail of settings of watch actions

Image: Detail nastavenia akcií watchu

Read more information in the section Basic watch settings on the CM portal.

C-Monitor client Update

In this section you download and send C-Monitor client update packages to computers.

View of list of computers with the current C-Monitor client version

Image: Zobrazenie zoznamu počítačov aj s aktuálnou verziou C-Monitor klienta

An example of sending the update package to selected computers

Image: Príklad rozposlania aktualizačného balíčku na vybrané počítače

Read more information in the section Update.

Versions

In this section you may check version of all C-Monitor client modules to be certain you're working with the newest version.

View of list of computers in the section Versions

Image: Zobrazenie zoznamu počítačov v časti Verzie

View of versions of C-Monitor client's modules

Image: Zobrazenie verzií modulov C-Monitor klienta
Licenses

In this section you can change the type of a C-Monitor client license, as well as change and prolong validity of the current license, and you may view a license's status.

View of type and stauts of license for computers registered on the CM server

Image: Zobrazenie typu a stavu licencie pre počítače registrované na CM serveri
Files downloaded from computers

This section contains a list of all files received from C-Monitor client to the CM server, such as logs, configuration settings of backups, watches settings etc.

View of files downloaded from computer

Image: Zobrazenie stiahnutých súborov z počítača

View of a concrete file type thanks to the upper filter

Image: Zobrazenie konkrétneho typu súboru pomocou horného filtra

ead more information in the section Important files from C-Monitor client on CM Portal

Communication

Requests sent from CM

This section contains a list of all requests sent to the computers via CM portal.

View of requests sent from CM portal to individual PCs

Image: Zobrazenie odoslaných požiadaviek z CM portálu na jednotlivé PC

 

Messages received to CM

This section contains all messages received from C-Monitor client to the CM server, such as logs etc.

View of list of a concrete company's computers with an option to display the directory with messages received to CM

Image: Zobrazenie zoznamu počítačov konkrétnej spoločnosti s možnosťou zobrazenia adresáru s prijatými správami do CM

List of files in a concrete computer's directory

Image: Zoznam súborov v adresári konkrétneho počítača
Remote access

This section contains logs from all remote accesses from CM portal to a computer, with time and name of the user, who accessed the PC.

View of logs of all remote accesses from CM

Image: Zobrazenie logov so všetkých vzdialených prístupov z CM portálu
Sent SMS a Emails

This section contains a list of all emails and SMS sent from the CM portal, for instance to operators after a change of one of monitored parameters such as online connection outage of an important server etc.

View of list of SMS and emails sent from CM portal

Image: Zobrazenie zoznamu odoslaných SMS a emailov z CM portálu

 

External programs

Parameters of ext. programs

This section contains your personal (your defined) list of external programs, and you may monitor their function through CM portal and C-Monitor client, along with parameters for evaluation of correct state of an external program

List of parameters set for evaluation of operation of external programs

Image: Zoznam nastavených parametrov pre vyhodnocovanie chodu externých programov

Detail of settings of parameters for evaluation of a concrete external program

Image: Detail nastavenia parametrov pre vyhodnocovanie konkrétneho externého programu

More information can be found in the section Logs from 3rd-party programs (external programs).

Schedules of ext. programs

The basic organization element in CM is a computer with an assigned CM-ID. Each type of error (except the second part C-Desk) is bound to a computer. This logic remains in External programs, too. This means, that even if you would want to send log from a computer that is not in CM, you will have to realize the evaluation bound to a computer with CM-ID.

The reason why this section is called Schedules of external programs, is that the log has to be sent periodically. Log is expected in a certain interval, defined in the schedule, and if it's not received, you can tell that an error has occured and needs to be solved.

Saved schedules for evaluation of parameters of external programs

Image: Uložené rozvrhy pre vyhodnocovanie parametrov externých programov

Detail of schedule and parameters, which are evaluated for a concrete external program

Image: Detail rozvrhu a parametre,ktoré sa pri konkrétnom externom programe vyhodnocujú

More information can be found in the section Logs from 3rd-party programs (external programs).

Archive

Zones of removed computers

In this section you have an option to view selected zones for deleted computers

View of zones of computers deleted from the CM portal

Image: Zobrazenie zón vymazaných počítačov z Cm portálu

Read more information in the section Archive of deleted objects.

Deleted computers

This section contains a list of computers removed from CM portal, with their basic registration data. Deleted objects cannot be restored.

View of a list of computers deleted from the CM portal

Image: Zobrazenie zoznamu vymazaných počítačov z CM portálu

Read more information in the section Archive of deleted objects.

Deleted customers

This section contains a list of deleted customers. Customers can be restored from this list.

View of a list of deleted customers with an option to restore them from the archive

Image: Zobrazenie zoznamu zmazaných zákazníkov s možnosťou ich obnovy z archívu

Read more information in the section Archive of deleted objects.

Archive of backups and images

In this section are information about all backups, their settings, as well as logs from backups of deleted computers.

View of backup & image history for deleted computers

Image: Zobrazenie histórie záloh a image pre vymazané počítače

Option to view logs from the backup process

Image: Možnosť zobrazenia logov z priebehu zálohovaní

Parameters

Settings of errors

In this section you can change parameters of evaluation and notification of errors

Example of setting the parameter for evaluation of errors at an incorrect backup (C-Backup) with interval up to 6 days

Image: Príklad nastavenie parametra pre vyhodnocovanie porúch pri chybnom zálohovaní C-Backup s intervalom do 6 dní

Read more information in the section Settings and notification of errors.

 

Images: 
Zobrazenie zoznamu zákazníkov s priradenými operátormi a počtom registrovaných PC na CM portáliZobrazenie detailu zákazníka s rôznymi možnosťami nastaveniaZobrazenie zoznamu počítačov registrovaných na CM portáliZobrazenie detailu konkrétneho PC s rôznymi možnosťami nastaveniaZoznam zákazníkov v Audit SW a evidencia HWZobrazenie detailu konkrétneho zákazníka v Audit SW a evidencia HWZobrazenie nastavenia profilu správcu a globálnych nastaveníZobrazenie nastavenia konta operátoraZobrazenie zoznamu zákazníckych kontNastavenie zákazníckeho kontaZoznam registrovaných používateľovLogy z činnosti pre konkrétne kontoVstup do časti Inštalácie a skriptyCM Remote Services Nastavenie C-Monitor klienta na PC - zobrazenie zoznamu PC s nainštalovaným C-Monitor klientomDetail nastavenia C-Monitor klienta na konkrétnom PCZoznam počítačov v časti rozvrhy a stavy ulohZobrazenie rozvrhu naplánovaných úloh s možnosťou zobraziť bežiace a čakajúce úlohy a vykonané úlohy Zoznam watchov aj so zobrazením stavu parametrov ktoré vyhodnocujúDetail nastavenia akcií watchuZobrazenie zoznamu počítačov aj s aktuálnou verziou C-Monitor klientaPríklad rozposlania aktualizačného balíčku na vybrané počítačeZobrazenie zoznamu počítačov v časti VerzieZobrazenie verzií modulov C-Monitor klientaZobrazenie typu a stavu licencie pre počítače registrované na CM serveriZobrazenie stiahnutých  súborov z počítačaZobrazenie konkrétneho typu súboru pomocou horného filtraZobrazenie odoslaných požiadaviek z CM portálu na jednotlivé PC Zobrazenie zoznamu počítačov konkrétnej spoločnosti s možnosťou zobrazenia adresáru s prijatými správami do CM Zoznam súborov v adresári konkrétneho počítačaZobrazenie logov so všetkých vzdialených prístupov z CM portáluZobrazenie zoznamu odoslaných SMS a emailov z CM portáluZoznam nastavených parametrov pre vyhodnocovanie chodu externých programovDetail nastavenia parametrov pre vyhodnocovanie konkrétneho externého programuUložené rozvrhy pre vyhodnocovanie parametrov externých programovDetail rozvrhu a parametre,ktoré sa pri konkrétnom externom programe vyhodnocujúZobrazenie zón vymazaných počítačov z Cm portáluZobrazenie zoznamu vymazaných počítačov z CM portáluZobrazenie zoznamu zmazaných zákazníkov s možnosťou ich obnovy z archívuZobrazenie histórie záloh a image pre vymazané počítačeMožnosť zobrazenia logov z priebehu zálohovaníPríklad nastavenie parametra pre vyhodnocovanie porúch pri chybnom zálohovaní C-Backup s intervalom do 6 dní